Whose products do we offer?
We only offer insurance provided by the following insurers:
Household from Highway Insurance Company Limited, Royal & Sun Alliance, Axa, Zurich, Towergate, Uk General Insurance, Legal & General and Modus Underwriting Ltd. These companies are authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA).
Home Emergency Cover & Legal Expenses Cover
Optional Home Emergency and Legal Expenses covers are supplied by Property Guard, a trading name of Motorplus Limited and underwritten by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE.
All Insurance is administered by Paymentshield Ltd who are authorised & regulated by the Financial Conduct Authority.
Which Service will we provide you with?
You will not receive advice or personal recommendation from us. You will need to make your own choice about how to proceed.
What will you have to pay for our services?
You will not have to pay us a fee for any of our services. You will receive a quotation which will tell you about any other fees relating to this insurance policy.
Who regulates us?
Solution Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA register number is 309251.
Solution Insurance Services Ltd is permitted to conduct Insurance Mediation.
You can check this on the FCA’s register by visiting the FCA’s website on www.fsa.gov.uk/register or by contacting the FCA on 0845 606 1234.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
In writing – Complaints Manager, at the address in the contact page.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Their contact details are as follows:
The Financial Ombudsman Service Exchange Tower London E14 9SR
Website: Email: Phone:
www.financial-ombudsman.org.uk This email address is being protected from spambots. You need JavaScript enabled to view it. 0800 023 4567 or 0300 123 9123 if calling from a mobile
A full copy of the complaints procedure is available on request.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for 90% of the claim, with no upper limit.
Further information about the compensation scheme arrangements is available from the FSCS.